Guide 33 of 33Pal, privacy and support

Use compatibility, troubleshooting and support

Check device status, restart safely and send a useful support report.

Video tutorial

A walkthrough is coming soon

This written guide is complete now. A focused video for this exact topic will be added here after recording.

Planned

Settings → Support contains the Compatibility Center, tutorial replay, What's new, support email, purchase support ID, restart action, community links and exact app version.

Step by step

How to do it

  1. Open Compatibility Center and review default-launcher, notification, profile and grid status.

  2. Replay the Studio tutorial or open What's new for the current build.

  3. Use the two-step Restart One4Home action if Home becomes visually stuck.

  4. Open Contact support and add exact reproduction steps and a short screen recording.

  5. Include the Purchase support ID only for purchase problems.